What payment methods do you accept?

We accept credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers for select regions.

Is it safe to pay with a credit card?

Yes, your payment is completely secure. We use SSL encryption and comply with PCI-DSS standards to protect your data.

How long does shipping take?

Standard Shipping takes 3-5 business days, Express Shipping takes 1-2 business days, and International Shipping delivery times vary depending on the destination.

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can also track your order by logging into your account and visiting the Order History section.

What is your return policy?

We offer a 30-day return policy for most items. Items must be unused, in their original packaging, and accompanied by a proof of purchase.

How long does it take to process a refund?

Once we receive your returned item, refunds are processed within 3-5 business days. The refund will be credited to your original payment method.

Can I modify or cancel my order after placing it?

If your order has not yet been processed, you can contact our support team to request modifications or cancellations. Once the order is shipped, changes cannot be made.

How do I find the right size for my product?

We provide a detailed size guide for each product category. Visit the product page and click on the Size Guide link to find the best fit for you.

Do your products come with a warranty?

Yes, most of our products come with a 1-year limited warranty. Check the product page or your purchase receipt for specific warranty details.

How can I contact customer support?

You can contact us via email at info@carauana.com, whats-UP, or live chat on our website during business hours.

What are your support hours?

Our support team is available Monday to Friday from 9 AM to 6 PM (GMT), Saturday from 10 AM to 4 PM (GMT), and closed on Sunday.

FAQs: Payments, Shipping, Returns & Refunds | CARAUANA.com

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